Log in to your account using the sign-in button in the top-right corner of the website.
Once logged in, click "Hi there, (Your Name)" in the top-right corner and select Edit Order or Duplicate Order from the menu.
Choose Edit Order to make changes to your existing order. You can add or remove items, update quantities, or select a new delivery date. Once you've finished making your changes, submit the updated order.
Please note that orders can only be edited until 9:00 PM on the day before your scheduled delivery date. Order changes are not available on the day of delivery, as your groceries may already be in the shopping, packing, or delivery process.
If an item is unavailable, we may substitute it with a similar product when appropriate. If a suitable replacement is not available, you will receive a refund for the item.
No. You do not need a Costco membership to shop with Comfort.
Yes. All deliveries are contactless.
For houses, our drivers will leave your order at your door. We recommend leaving a bag, bin, or box outside to help protect your groceries.
For condos, please leave instructions for delivery. If your building does not allow deliveries upstairs, please arrange for a bag, box, or concierge drop-off location.
For driver safety, our drivers are unable to carry orders up flights of stairs and may ask you to meet them downstairs.
You will receive a text message approximately 30 minutes before your delivery arrives.
All orders are transported in professionally refrigerated vehicles. Frozen items are kept in dedicated freezer compartments, while fresh and refrigerated products remain temperature-controlled throughout delivery.
We stand behind the quality of every item we deliver.
Every product is carefully inspected by our shoppers and managers to ensure it meets our standards for freshness, appearance, and shelf life. If an item does not meet our standards, we will not deliver it and will issue a refund instead.
If you're not satisfied with the quality of any item you receive, simply send us a photo and we'll make it right with a replacement, partial refund, or full refund, depending on the situation.
Cancellation requests must be submitted by email at least 48 hours before your scheduled delivery time to receive a full refund.
Yes. Returns can be processed on your next order for a full refund.
Perishable items returned without a quality-related issue may be subject to a $5 restocking fee.
All substituted items can be returned for a full refund with no restocking fee.
Refunds are processed within 2 business days after delivery. You will receive an email confirming the final refund amount.
While refunds are issued immediately on our end, it may take 5–10 business days for the funds to appear in your account, depending on your financial institution.
Comfort provides personal shopping, quality inspection, refrigerated transportation, and delivery directly to your door.
To cover these services, item prices may differ slightly from in-store pricing. Bulky, heavy, or specialty items may have larger price differences due to handling and transportation requirements.
Some Costco products, particularly fresh meat, seafood, deli, and other variable-weight items, are priced based on actual weight.
Because final weights and in-store pricing can vary, you may see adjustments or partial refunds on your final receipt after your order has been completed.
If you have questions about your order, delivery, refunds, or product quality, please contact our support team, and we'll be happy to assist you.
Questions? Email ask@comfort.to or call/text us at +1647-615-9623 Monday - Friday between 9 am and 5 pm. Weekends (Emails only)